FAQS

Payment
What payment options are available?

PayPal
Mister Cash
iDeal
Sofort Bank
Creditkaart (VISA, Maestro, Cartes Bancaires, CartaSi, MasterCard, American Express)
Bitcoin
Belfius
KBC/CBC
Bank Transfer
Wholesale offer (After we receive this order, we will change the prices to wholesale prices and send you the new offer by email. After paying the wholesale offer we will send your goods.)

Bank details?

Rijs Textiles
IBAN: NL86INGB0006945612
BIC: INGBNL2A

​ING Bank
Spoorlaan 420 
5038 CG Tilburg

Order & Delivery
Minimum number of meters?

The minimum number of meters per fabric is 0.50 m. When entering the number of meters, use a point and not a comma.

The price?

The indicated price is a price per meter or per item.

Unavailable articles?

We strive to deliver all ordered products. If one of the articles is not in stock at the time of the order, you will be informed by e-mail. It is possible to order something else or to cancel the article. If you choose to cancel, we will return the money within three working days after cancellation. It depends per Bank when you get the amount on your account.

Cancellation?

If an order is not yet processed, you can cancel free of charge. It is also possible to cancel your order if a product is not in stock. Contact Customer Service if you wish to cancel an order.

Delivery costs? Tax?
 Country

Code

Shipping

(incl. VAT)

Tax

Applied

Tax number

VAT number

NL€ 5,9021%NL855134185B01
DE€ 5,9019%DE310355503
BE€ 5,9021%BE0668648120
     
GB€ 7,9020%GB255810602
FR€ 7,9020%FR73823888888
AT€ 7,9021%-
DK€ 7,9025%DK12886217
LU€ 7,9021%-
IT€ 7,9021%-
     
ES€ 15,9021%-
PT€ 15,9021%-
PL€ 15,9021%-
FI€ 15,9021%-
SE€ 15,9021%-
SI€ 15,9021%-
SK€ 15,9021%-
EE€ 15,9021%-
LV€ 15,9021%-
BG€ 15,9021%-
HU€ 15,9021%-
MC€ 15,9021%-
RO€ 15,9021%-
CZ€ 15,9021%-
     
GR€ 30,9021%-
IE€ 30,9021%-
     
NO€ 75,000%-
CH€ 75,000%-
     

 

Delivery time?

DPD attempts to deliver your order within 48 hours. This may take longer if exceptional cases take place. If delivery time exceeds five working days, please contact us on: support @ rijstextiles. com. To follow your order, click the package number for the DPD Track & Trace.

Wholesale procedure?

 

 

Register on our website with your (company) details. (Intra-community supply? Send your VAT Identifications number and pay 0% tax.) These are the conditions:

- Minimum order of 6 meter per fabric per color.
- Place your order with min. € 200,- (netto)
- Choose as payment option for "wholesale offer".

We will check your details and change to wholesale prices. After that we will email you with the new offer.
When satisfied, you may pay the order by bank transfer.
After receiving the payment, we will ship your products. You will receive the invoice and track and trace by mail.
Unfortunately it isn't possible to pay this offer with PayPal. Please transfer the outstanding amount to:

Rijs Textiles BV
BAN: NL86 INGB 0006 9456 12
BIC: INGBNL2A

ING Bank
Spoorlaan 420
5038 CG Tilburg

Fabric Sample?

We offer you the opportunity to order a sample of the fabric. This allows you to assess the quality and the color itself.

You can order samples of any fabric by clicking on the sample button below the add to cart button on the productpage. You can order up to 6 samples (+/- 3x3cm) and costs € 0.50 per sample. At this moment is't not possible to order fabric color cards of the categories.

Did you order only fabric samples?
Samples are sent by regular mail. Which means that no track and trace code will be available. Shipping can take upto 8 to 12 days.

 

Fabric samples as addition to an order?
Will use track and trace when fabric samples are an addition to an order. You can follow your order at any time.

 

How can I contact Rijs Textiles?

If you have a question about an order please contact us at: support@rijstextiles.com. A ticket will be created and you can expect a response within 24/48 hours. You can also contact us on live chat during business hours.
 

Returns?

At Rijs Textiles you can exchange or return an item if you report it to us within 14 days after receipt. You have 14 days to return the product after reporting. It is important, however, that the product is complete and is in the original package (if reasonably possible). For products that are damaged or incomplete costs can be charged. You are responsible for the cost of returning the package, except if there is a valid complaint. In this case we will charge DPD logistics to come pick up your package. The purchase price and the cost of the first shipment will be refunded to your account up to 30 days after termination of your purchase.

In the case of custom made products (customized items and custom cut fabric) return or exchange is not possible. (With the exception of products supplied incorrectly or errors in the material).

​When returning items that do fall under the right to return (for example; sewing thread, needles, zippers, etc), you can use the return form which you can request from our support department (support@rijstextiles.com). For questions, please contact our customer service, by phone on +31137370133 (Monday through Friday from 08:00 am to 16:30 pm) or by email to support@rijstextiles.com.

Rijs Textiles
Attn Returns
Docklands 1
5026 SL Tilburg
Netherlands
 

Can I still add products to my order?

- Unfortunately, once your order has been paid, we are not able to add more products to your order.
- With wire transfer and wholesale quotation it is possible to add products to your order, provided that it has not been paid yet.

Other questions
Forgotten password?

If you have forgotten your password, please put your email address on the login page under the button 'Forgotten Password?'. After filling in your e-mail address, you will receive a new password by e-mail. You can change the password after logging in to your account.

Change password?

If you have forgotten your password, please put your email address on the login page under the button 'Forgotten Password?'. After filling in your e-mail address, you will receive a new password by e-mail. You can change the password after logging in to your account.

Business data Rijs Textiles BV?

Rijs Textiles B.V.
Docklands 1
5026 SL Tilburg
The Netherlands

T. +31137370133
E: support @ rijstextiles.com

ING: 6945612
IBAN: NL86INGB0006945612
BIC: INGBNL2A
KvK: 63199629

ID-fiscale:
NL855134185B01 
GB255810602 
FR73823888888 
DK12886217 
BE0668648120 
​DE310355503

Paypal: info @ rijstextiles . com

Visit Rijs Textiles BV?

Unfortunately it isn't possible to visit our company